Which matters: What we do or the way in which we do it? End result or the path taken to arrive there? Motives or results? What does it mean if I think Bush's motives were pure, but disagree with his politics? If Kosovo is finally stable but only after Nato showered it and Serbia with bombs?
As a leader of people, if the direction is clear to you, should you take the direction, or first listen to the people you lead? On one hand, as the quote states, it is wrong not to listen. On the other hand, things can get messy if you listen and don't like what you hear.
If I dug into the deepness of my brain I might be able to think of a story to illustrate these questions which according to the quote have obvious answers, but I stand to disagree. It's about as clear as mud, but I don't have any stories to show why.